How can we help you?
Frequently Asked Questions
Can I return the dress when I receive it?
General Return Policy
If you change your mind about your order, please submit a return request within 7 calendar days of receiving it. Weekends are included in this time frame. Please note that this period refers only to the deadline for submitting the request; processing time is not included as long as the request is submitted on time. Once your request is received, we will assist you throughout the entire process until the matter is resolved to your satisfaction.
Products Not Eligible for Return
- Customized, personalized, or dyed items
- Final-sale products
- All clearance items are considered final sale and are not eligible for return or exchange
For any return request, please contact our customer support team first. Our team will guide you through the return process and help ensure everything proceeds smoothly.
How long will it take to receive the order?
Processing time
Orders are usually processed within 1–2 business days. During promotions or holidays, processing may take up to 3 business days.
Shipping time
- US/EU: 5–8 business days
- Other regions: 7–12 business days
Tracking
You will receive a tracking email when the parcel ships. You can also check status in the order details page.
What is your return & exchange policy?
Returns
Items can be returned within 7 days of delivery if unused and in original packaging.
Exchanges
Size or color exchanges are available; please contact support with your order number.
How to start
Email support and include photos if the item is defective or incorrect.
How do I choose the right size?
How to measure
Use a soft tape to measure bust, waist, and hips. Keep the tape level and snug, not tight.
Fit tips
If between sizes, choose the larger size for comfort, or consult the detailed size chart on the product page.
Size chart
See the full chart and model references under the product description.
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